Update Ticket

AutomatR.HubSpot.Activities.UpdateTicket

The "Update Ticket" activity in AutomatR is part of the HubSpot activities package, facilitating the update of existing tickets in a HubSpot user's account. This activity streamlines the process of keeping ticket information up-to-date within workflows.

Properties

Name	Description
Input
Priority	Select the updated priority values to be associated with the new ticket. Choose from available priority options.
Subject	Enter the updated title or name for the new ticket.
Ticket Description	Enter the updated description to be mentioned in the ticket.
Ticket ID	Enter the ticket ID for the ticket that you want to update.
Ticket Owner Email	Enter the updated owner's email address for the ticket.
Misc
Display Name	Provides a customizable name for the activity displayed in the workflow.
Optional
Delay	Specifies the amount of time (in seconds) to wait before executing the "Update Ticket" activity. Integer variables containing the delay duration (e.g., 5 for 5 seconds).

How to use:

1. Drag and drop the "Update Ticket" activity onto the workflow.
2. Configure the properties by specifying the ticket ID and updating any relevant information such as priority, subject, description, and owner's email.
3. Optionally, customize the display name and set a delay if necessary.
4. Execute the workflow to update the details of the specified ticket in HubSpot.

Example: Consider an example where the "Update Ticket" activity is used to update the priority, subject, and owner's email of a ticket with ID "456" in HubSpot:

Update Ticket:
  Display Name: "Update Ticket Details"
  Ticket ID: "456"
  Priority: High
  Subject: "Updated Ticket Title"
  Ticket Description: "Enhanced features and improvements."
  Ticket Owner Email: "owner@example.com"

In this example, the activity updates the priority, subject, and owner's email of the ticket with ID "456" in HubSpot. Customize the inputs based on the ticket ID and information you want to update.